Ace Hardware offers its customer a 30-day return policy providing guidelines and rules that govern a return and are adhered to by all their hardware stores and customers. Ace hardware reserves the right to replace or repair a product returned by a customer.
Content of Ace Hardware Return Policy
Where to return
Customers that what to return their purchases to Ace hardware and made a purchase either online or in any Ace hardware store are to return the purchase to any of the Ace hardware stores nearby. If the customer cannot find any store nearby are required to call Ace hardware Customer Care for instructions on how to return the purchase.
Period of return
Ace hardware return policy gives customers 30-days from the date of purchase to return an unused purchase, in like-new condition, and the original packaging.
Return process
The customer is required to provide their ID including all the paperwork that came with the product including product instructions, receipt, parts, and accessories.
Cost of return
The cost of shipping the purchase back to Ace hardware is catered for by the customer unless the purchase the customer received was incorrect, damaged, or defective.
If the item returned by the customer is assembled but not defective or damaged, a customer is charged a 15% restocking fee or a minimum of $20.
A customer is charged a $15 pickup fee if they want to return an item that is not defective or damaged.
Refund payment
A customer refund is less than the cost of shipping the purchase back to the Ace hardware store. The customer will receive the refund in the original form of payment they used to pay for the purchase
Refund turnaround time
Ace hardware processes customers’ returns within three to five days after they accept to refund the customer after verifying the status of the purchase.
Delivered, Assembled, and or Customized items are returned to the same store they delivered, assembled, or customized.
Reasons for purchase return
Wrong item
Ace hardware might send a wrong item purchased to the customer. The customer has a right to return the item to either get a refund or exchange.
Wrong color
Sometimes a customer purchases a product but is given the correct item but not the customer’s preferred color. This item can be returned for refund or exchange by Ace hardware.
Damaged during shipping
A product delivered during shipping is eligible for return by a customer to Ace hardware.
Wrong model
A customer might purchase an item with the wrong model than the one they needed. To get a refund or exchange, the customer returns the item to Ace hardware.
Exceptions of Ace hardware return policy
Gift cards
Gift cards are not allowed for a return to Ace hardware stores.
Fuel-powered equipment with oil or fuel
Any fuel-powered equipment that a customer has put oil or fuel in it cannot be returned even if the fuel or oil has been drained.
Clearance sale
Any product purchased during clearance sale is not eligible for return.
Hazardous materials and products
Any material purchased from Ace hardware and classified as hazardous e.g. Flammable gas cannot be shipped for return.
Return fraud or abuse
If Ace hardware finds out the return is fraudulent it is not accepted for a return
Tinted liquid interior or exterior paint Tinted paint orders from www. acehardware. com
Any tinted paint ordered online is not eligible for a refund at any Ace hardware store.
Damaged or defective item
If a product purchased by a customer has been damaged or is defective after purchase and not during shipping the item is not eligible for return to Ace hardware store.
Conclusion
The Ace hardware return policy is a marketing strategy that assures the customers to trust the products offered and assures them Ace hardware is always there for them if they need to return a purchase. The customers are given a chance to read and understand the terms and conditions set in the policy to avoid any conflict that might arise during the return of purchase. This gives Ace hardware a competitive advantage over its competitors who do not have a return policy and once a customer requested a return and has been granted, they refer their family and friends increasing the number of customers, number of purchases, and in turn increased income.
Can I return a product damaged during shipping?
Yes. A customer is allowed a product damaged during shipping to Ace Hardware stores for a refund or replacement.
Who pays for the return shipping fees?
A customer who wants to ship a product to Ace hardware will bear the shipping cost unless the reason for returning the product is due to Ace hardware error or product damage during shipping.
What happens to my reward if I return a product?
Ace hardware forfeits any reward received by the customer during the purchase of the returned product.
How do I get in touch with Ace Hardware?
To contact Ace Hardware, call 1-888-827-4223 or use the Chat Now button on the website or on the contact us page https://www.acehardware.com/customer-service?page=contact-us fill the email form present.
