Brighton makes use of century-old techniques and crafts coupled with qualified designers to create their masterpieces. However, they do not impose their product on their customers. If you are dissatisfied with the jewelry that you have received, Brighton has a simple return policy that you can adhere to.
How to return Brighton jewelry?
Online purchases
If you have purchased Brighton jewelry from their website and are not satisfied with the package when it arrives, then you can easily return it within 60 days. However, you will not get a refund on items that are customized and face masks.
For returning your product, you have to fill out a form on Brighton’s website. After you are done with it, you will receive a prepaid UPS shipping label. You need to print it out to return the package. Once, your items have been acquired by the people at Brighton, your amount will be refunded to you in the manner in which you paid for the package.
In-store purchases
For in-store purchases at Brighton Collectibles, Specialty Realtor, or Heart store, you will have to check in with the store’s policy of returning the items. You can contact them on the number mentioned on the receipt at the time of purchase to inquire about the process.
Things to ensure before returning your Brighton Jewelry
Before you pack up your items for returning them back to the store, make sure that you meet the specified requirements:
All the items in the package must be unused and unworn. The packaging material must be present. The tags must be undamaged and still present on the products.
What if you receive defective jewelry?
It may happen under certain circumstances that the jewelry you have received seems to be broken or defective due to a manufacturing fault. However, there is no need to worry, Brighton Jewelry offers a one-year warranty from the time of purchase to repair your jewelry to provide you with utmost satisfaction. Yet, this warranty is only applicable in the case of the original product owner and does not apply to the usual wear and tear.
If you have bought a watch from Brighton jewelry that appears to be defective then you are in luck. This is because Brighton watches are under warranty to the original owner for five years from the date of purchase for defects in the working mechanisms of the watch. As for the band, crystal, watch battery, and casing, they have a warranty for one year from the time of purchase for defects that might have occurred during the manufacturing process.
If your watch is malfunctioning due to daily wear and tear or water damage, then it does not qualify for a warranty.
Returning Brighton jewelry for warranty
If your jewelry of choice falls within the warranty checklist, then Brighton will perform full service on it free of charge. However, for those items that have an expired warranty, Brighton will still repair those items for you and then inform you of any charges.
For sending your package for repair, you have to use durable packaging and mail it through a trusted service such as FedEx, US postal service, or UPS with delivery confirmation to the address mentioned below:
BrightonCollectiblesAttn:BrightonRepairs14022NelsonAveCity of Industry, CA 91746
What to include in the return package for warranty service?
Your full name
Mailing address
Phone number
Copy of receipt or date and place of purchase of the defective item
A letter highlighting the problem and stating the time for which you have owned the item.
Brighton has made shopping for jewelry fairly easy from the time of purchasing to returning it if you are not satisfied with it. You do not even have to fret over packaging it back up. All you have to do is strut over to your local Brighton Collectibles store and sign up for a full return. You can also mail it back by stamping the printable prepaid label on the package and dropping it in the mail.
After how much time will I get a refund on my money after I return the item?
Brighton aims to fully process your return within two weeks of receiving the item. However, depending on your bank, it may take longer for the refund to be posted. Also, your amount will be refunded to you in the same way that you paid for the product.
Does Brighton have replacement parts for watches?
Yes, Brighton offers many replacement parts for its watches. You can purchase it directly from them.
